Woodhouse Spa - Lubbock

Woodhouse has a new location. Even though I’ve been a client of theirs since they basically opened, they did not send any information letting me know they had changed locations, so I was late to my appointment. “Oh, you should have received a text message and an email.” I did not. In their old location when one received a manicure or pedicure, the room was lovely and private which made it feel like a very exclusive spa. Now there are three chairs in a room which isn’t private or exclusive at all. After loving Woodhouse for close to two decades, I will not be back. Their pedicure/manicure room feels like any other cheap nail place! Ugh…:(😢

I booked an 80 minute facial. My facialist told me that she was running about 4 minutes behind. After 5 minutes, I was taken to the room and changed, while she went downstairs to get the products. By the time she started, it was delayed by about 15 minutes. Unfortunately, she didn't account for this and my facial lasted only about 65 minutes. I don't mind if they are running late, I truly understand. My issue is when they are running late, yet still finish at the scheduled time. I suspect she was ready to leave work and didn't want to stay late, as it was approaching closing time. That being said, the facility is beautiful and I will give them a second chance, I'll just make sure that I do not book any services with Leah.

I booked a couple’s massage for my husband and I. I had Steven as a masseuse and my husband had Sadie as a masseuse. Both were very professional and did exactly as was needed. They were great and knew how to make you feel very comfortable. Although, I feel the place does need some updating, the people are absolutely wonderful! I highly recommend the Woodhouse for any service!

I visit this spa as often as I can. The treatments are always top notch and they have about 70 to choose from. My facial with Makayla was simply awesome, my skin was glowing for weeks after and my full body deep tissue massage with Catrina was one of the best I have ever had. Both of these staff members have caring expertise for what they do that is second to none. Every time I visit, I am greeted by the front desk concierge staff who promptly attend to my check-in and then personally escorts me to the locker area and changing rooms. Lauren the manager and Alee the assistant manager are always focused on the spa's customer service and it shows. At the end of my day of relaxation I can shop the boutique for the products recommended during my service(s) and always find an extra gem or two of high quality products. Woodhouse Spa have the best treatments around, it's no wonder that when you google day spas in Lubbock, Woodhouse is the first on the list, they are the Best and I enthusiastically recommend them!

I booked an 80 minute facial. My facialist told me that she was running about 4 minutes behind. After 5 minutes, I was taken to the room and changed, while she went downstairs to get the products. By the time she started, it was delayed by about 15 minutes. Unfortunately, she didn't account for this and my facial lasted only about 65 minutes. I don't mind if they are running late, I truly understand. My issue is when they are running late, yet still finish at the scheduled time. I suspect she was ready to leave work and didn't want to stay late, as it was approaching closing time. That being said, the facility is beautiful and I will give them a second chance, I'll just make sure that I do not book any services with Leah.